Terms of service
Last updated: 26 February 2026
OVERVIEW
Welcome to Wilden Pets.
The terms “we”, “us” and “our” refer to Wilden Pets, a trading name of BUSYECOM LTD, a company registered in England and Wales (Company Number: 15078315).
Registered Office:
14 Roberts Avenue
Manchester
M14 4DA
United Kingdom
Wilden Pets operates this website and store, including all related information, content, features, tools, products and services (the “Services”).
Wilden Pets is powered by Shopify, which enables us to provide the Services to you.
By accessing or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, you must not use the Services.
SECTION 1 – ACCESS AND ACCOUNT
By using the Services, you confirm that you are at least 18 years old and legally capable of entering into binding contracts under the laws of England and Wales.
You agree to provide accurate, current and complete information when placing orders or creating an account.
You are responsible for maintaining the security of your account credentials and for all activity under your account.
SECTION 2 – OUR PRODUCTS
We make every effort to display products accurately. However, colours and appearance may vary depending on your device settings.
All product descriptions and prices are subject to change without notice.
We reserve the right to discontinue products or limit quantities at our discretion.
Nothing in these Terms affects your statutory rights under UK consumer law.
SECTION 3 – ORDERS
When you place an order, you are making an offer to purchase.
An order is not accepted until we confirm acceptance by email. We must receive and process payment before acceptance.
If we cannot accept your order, we will notify you using the contact details provided.
Returns are handled in accordance with our Returns & Refund Policy.
SECTION 4 – PRICES AND BILLING
Prices are displayed in GBP (£) and are subject to change without notice.
Unless otherwise stated, prices do not include VAT (where applicable), shipping, or additional charges.
You agree to provide accurate billing and payment information.
SECTION 5 – SHIPPING AND DELIVERY
Delivery timeframes are estimates calculated from the date of dispatch.
We are not responsible for delays caused by carriers or circumstances outside our reasonable control. However, this does not affect your statutory rights.
Risk in the goods passes to you once the goods are delivered to the address provided at checkout.
SECTION 6 – INTELLECTUAL PROPERTY
All content on the Services, including text, graphics, logos, images and design, is owned by or licensed to Wilden Pets and protected by intellectual property laws.
You may use the Services for personal, non-commercial use only.
SECTION 7 – OPTIONAL TOOLS
We may provide access to third-party tools “as is” without warranties.
Your use of such tools is at your own risk.
SECTION 8 – THIRD-PARTY LINKS
We are not responsible for third-party websites linked through our Services.
Accessing third-party sites is at your own risk.
SECTION 9 – RELATIONSHIP WITH SHOPIFY
Wilden Pets is powered by Shopify.
However, all purchases are made directly with Wilden Pets. Shopify is not responsible for any aspect of transactions between you and Wilden Pets.
SECTION 10 – PRIVACY POLICY
Personal information is handled in accordance with our Privacy Policy.
By using the Services, you acknowledge that you have read our Privacy Policy.
SECTION 11 – FEEDBACK
If you submit feedback, reviews, or suggestions, you grant us a royalty-free licence to use such content.
You confirm that your feedback does not infringe third-party rights.
SECTION 12 – ERRORS AND OMISSIONS
We reserve the right to correct errors, inaccuracies or omissions and to update information without prior notice.
SECTION 13 – PROHIBITED USES
You may not use the Services for unlawful purposes or to violate any laws or third-party rights.
We reserve the right to suspend or terminate access if these Terms are breached.
SECTION 14 – TERMINATION
We may terminate access to the Services at our discretion.
Certain provisions will survive termination, including Intellectual Property, Limitation of Liability, and Governing Law.
SECTION 15 – DISCLAIMER OF WARRANTIES
The Services are provided “as is” and “as available”.
Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for:
- Death or personal injury caused by negligence
- Fraud or fraudulent misrepresentation
- Breach of your statutory rights
SECTION 16 – LIMITATION OF LIABILITY
To the fullest extent permitted by law, Wilden Pets shall not be liable for indirect or consequential losses arising from your use of the Services.
Nothing in these Terms limits or excludes liability where it would be unlawful to do so.
SECTION 17 – INDEMNIFICATION
You agree to indemnify Wilden Pets against claims arising from your breach of these Terms.
SECTION 18 – SEVERABILITY
If any provision is found unenforceable, the remaining provisions will remain valid.
SECTION 19 – ENTIRE AGREEMENT
These Terms constitute the entire agreement between you and Wilden Pets.
SECTION 20 – ASSIGNMENT
We may assign our rights under these Terms. You may not assign yours without written consent.
SECTION 21 – GOVERNING LAW
These Terms are governed by the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
SECTION 22 – CHANGES TO TERMS
We may update these Terms from time to time.
Continued use of the Services constitutes acceptance of any changes.
SECTION 23 – CONTACT INFORMATION
For questions regarding these Terms:
📧 contact@wildenpets.com
📞 0161 394 2524
Business Information:
Wilden Pets
A trading name of BUSYECOM LTD
Company Number: 15078315
Registered Office:
14 Roberts Avenue
Manchester
M14 4DA
United Kingdom
VAT Status: Not currently registered for VAT