Shipping policy

Last updated: 26 February 2026

Overview

This Shipping Policy applies to all orders placed with Wilden Pets, a trading name of BUSYECOM LTD.

Legal Entity: BUSYECOM LTD
Company Number: 15078315

Registered Office:
14 Roberts Avenue
Manchester
M14 4DA
United Kingdom

We aim to process and deliver all orders within the timeframes stated below.

Shipping Options

We currently offer the following delivery option for UK orders:

Standard Delivery (2–5 Business Days) – FREE

Available shipping options and costs (if applicable) are displayed clearly at checkout before payment is completed.

Order Processing

Orders are typically processed within 1 business day.

Orders placed on weekends or public holidays will be processed on the next business day.

You will receive confirmation once your order has been dispatched.

Delivery Timeframes

Delivery timeframes are estimates and are calculated from the date of dispatch, not the date the order is placed.

Standard Delivery (Free): 2–5 business days

Delivery times may occasionally vary due to carrier delays, peak periods, or circumstances beyond our reasonable control.

Where available, tracking details will be provided once your order has been dispatched.

Shipping Restrictions

We currently ship to addresses within the United Kingdom only, unless otherwise stated at checkout.

Certain remote or offshore areas may experience slightly longer delivery times.

Delays & Delivery Issues

While we work with reputable carriers, delays can occasionally occur.

If your order has not arrived within the estimated timeframe, please contact us and we will investigate the matter with the carrier on your behalf.

Incorrect Address Information

Customers are responsible for providing accurate shipping details at checkout.

If an incorrect or incomplete address is provided, this may result in delays or additional delivery charges.

Lost or Damaged Orders

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible and refer to our Returns & Refund Policy.

If a parcel is confirmed as lost by the carrier, we will arrange either a replacement or a refund.

Contact Information

Wilden Pets
A trading name of BUSYECOM LTD

📧 contact@wildenpets.com
📞 0161 394 2524